Free delivery on orders over £75+vat
   
freephone 0800 171 2335
landline 01604 436866
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FAQs

We do not specify a minimum order, however there is a carriage charge payable for any order under £75 (exclusive of VAT).

Delivery is free of charge for all orders over £75 (exclusive of VAT), subject to the postcode exclusion detailed on the delivery charges page.

Yes, absolutely. We take security of your details very seriously. Payments are made via either PayPal or WorldPay, a trusted and secure system for online payments. We also have Comodo SSL Certificate for further peace of mind and security. Your card details are secure and we will never pass any of your details to a third party.

Yes. All of our products are of the highest quality from some of the largest manufacturers in the UK and Europe. We want you to be completely satisfied with your order and will never supply a substandard product or a poor quality import.

Our products are all manufactured by ISO90001 accredited sources and are made to the relevant standards prevailing in the UK for each product type, for example British Standard, BBA Approval, WRAS approval.

Yes. There is an opportunity for you to enter delivery details on the address page of the checkout.

 

PLEASE SEE DELIVERY SECTION FOR LATEST UPDATE REGARDING COVID-19 

Packages will be delivered by DPD, Tuffnells, DX, or Palletways.

All fittings are supplied in a strong cardboard box and pipe will be despatched with a polythene cover. Attached to this will be your Delivery Note and details of any special offers.

If you have made an error with your order, contact us on FREEPHONE 0800 171 2335 so that we can make the required alterations.

Yes, although this will depend on the goods in question and the value of the order. Please contact us on FREEPHONE 0800 171 2335 with your specific enquiry.

Please contact us as soon as possible on FREEPHONE 0800 171 2335. We pride ourselves on our customer service and will resolve matters as soon as possible. Every customer and every order is important to us, regardless of whether your order is for £5 or £5,000. For delivery queries please call us on FREEPHONE 0800 171 2335.

Just log into your account and view your order history. From there you can save or print a VAT invoice. If you have checked out as a guest, please direct your query to sales@tradepipes.co.uk and we will provide your invoice by email.

Please do not hesitate to email us at sales@tradepipes.co.uk or telephone us on FREEPHONE 0800 171 2335 with any other questions that you may have.

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