Free delivery on orders over £75+vat
   
freephone 0800 171 2335
landline 01604 436866
Menu
FAQs

We do not specify a minimum order, however there is a carriage charge payable for any order under £75 (exclusive of VAT).

Delivery is free of charge for all orders over £75 (exclusive of VAT), subject to the postcode exclusion detailed on the delivery charges page.

Yes, absolutely. We take security of your details very seriously. Payments are made via SagePay, a trusted and secure system for online payments. We also have Comodo SSL Certificate for further piece of mind and security. Your card details are secure and we never pass any of your details on to a third party.

Yes all our products are of the highest quality from some of the largest manufacturers in the UK and Europe. We want you to be completely satisfied with your order and will never supply a substandard product or a poor quality import from the Far East.

Our products are all manufactured by ISO90001 accredited sources and are made to the relevant standards prevailing in the UK for each product type, for example British Standard, BBA Approval, WRAS approval.

Yes. There is an opportunity for you to enter delivery details on the address page of the checkout.

 PLEASE SEE DELIVERY SECTION FOR LATEST UPDATE REGARDING COVID-19

 

Packages will be delivered by Nightfreight, Tuffnell, TNT, City-Link or for smaller items by Royal Mail.

All fittings are supplied in a strong cardboard box and pipe will be despatched with a polythene cover. Attached to this will be your VAT Invoice, Delivery Note and details of any special offers.

No.

If you have made an error with your order, contact us on FREEPHONE 0800 171 2335 so that we can make arrangements make alterations to or collection of your order.

No, but it could be a very good idea.

Yes, although this may depend on the goods in question and the value of the order. Please contact us on FREEPHONE 0800 171 2335 with your specific enquiry.

Please contact us as soon as possible on FREEPHONE 0800 171 2335. We pride ourselves on our customer service and will resolve matters as soon as possible, every customer and every order is important to us, regardless of whether your order is for £5 or £5,000. For delivery queries please call us on FREEPHONE 0800 171 2335.

Just log into your account and view your order history. From there you can print a VAT invoice.

Please do not hesitate to email us at sales@tradepipes.co.uk or telephone us on FREEPHONE 0800 171 2335 with any other questions that you may have.

X Thank you for subscribing to the

our mailing list.