Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

All delivery timescales are subject to product and delivery slot availability. All goods are sent on overnight couriers (subject to service availability in your area) and therefore delivery should be the next working day after dispatch. However, dispatch may take up to 2-3 working days from date of order and is subject to stock availability.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will normally be between the hours of 8am and 6pm; we are unable to confirm a time.

TradePipes will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and TradePipes shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Postage

You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure

TradePipes shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns

If you need to return a product purchased from TradePipes then you have 28 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. For non-stock items that have been ordered especially for you, it may not be possible to return the goods or we may need to implement a re-stocking charge. This does not affect your statutory rights.

We can arrange to have the goods collected, however this service is chargeable at cost and will be deducted from any credit given. All couriers charge quite highly for third party collections and we therefore strongly recommend that customers make their own arrangements to return goods to us.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing, damaged or defective parts then we will offer a full refund or replacement provided we are made aware of this within 10 working days.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Any Products returned to us by yourself because of incorrect goods being ordered, or the products not being required, you will receive a full refund less the cost of any carriage charges that we will have incurred.

Please contact our sales team on FREEPHONE 0800 171 2335 to organise collection.

This returns policy does not affect your legal rights.

Cancellation of Orders

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the TradePipes website, or by phoning us on FREEPHONE 0800 171 2335.